City of Adelaide – EAP

Adelaide City Council

City of Adelaide Employee Assistance Program

Human Psychology is the Employee Assistance Program (EAP) provider for City of Adelaide. Our highly qualified and experienced team of Psychologists understand the unique aspects of working for City of Adelaide and are all familiar with the structure, roles and operating environment of the organisation.

What problems can employee assistance help with?

Assistance can be provided for a variety of personal, emotional or work related problems including:

  • Anxiety, depression and general emotional problems
  • Workplace conflict or disharmony
  • Coping with organisational change
  • Addictions
  • Reactions to traumatic or distressing events
  • Stress and burnout
  • Grief and bereavement
  • Interpersonal relationships
  • Marriage and family relationship difficulties
  • Schooling and study difficulties


Management support is available through Manager Assist which can assist with consulting and mediation services to assist management to:

  • Resolve workplace issues
  • Develop intervention strategies
  • Address inappropriate / difficult behaviours
  • Coaching


Simply call 1300 277 924 to arrange a consultation time or phone call with one of our Psychologists. Human Psychology offers a range of training programs and consulting services that may also benefit your team.  Please see the Organisational Services section for details.


What about confidentiality?

A key feature of the EAP is that complete confidentiality is assured and maintained.  Any discussions you may have with a Psychologist will remain strictly confidential.  Like doctors, Human Psychology are strictly bound by a professional code of ethics, preventing them from giving out personal information without your written consent.


In some instances, there may be something that the workplace/your manager can do to assist with your concerns.  If this is the case, it may be helpful for the counsellor to hold some discussion with a particular person in the workplace. This would only occur once the counsellor has carefully discussed this with you and it has been identified that this would be helpful. The counsellor would then require written authority from you, before speaking with that person.

EAP Brochure

Leader Assist Brochure

Who can use EAP?

The EAP is available to all City of Adelaide employees and their immediate family.  Immediate family includes your partner and children. This means you and your immediate family can voluntarily use the service with complete confidentiality.

How can I access the EAP?

Simply call  Freecall 1300 277 924 and arrange a convenient time with the friendly Reception team.


Your Manager or workplace does not need to know you are attending. Use of EAP is never compulsory but it may be recommended if your work performance is being affected.


Any feedback to your employer of information discussed in your sessions requires your informed consent.

What does it cost?

The counselling service is free of charge to City of Adelaide employees and their immediate family members. You can access up to 3 sessions free of charge to you.


Where longer term counselling is required, the Psychologist will suggest specialist advice and referral will be made within your capacity to pay.

How long are the sessions?

Sessions usually last for one hour and generally most difficulties can be resolved within three sessions.

When should I use the EAP?

The sooner you recognise any problem and discuss it with someone who can be of assistance, the easier it will be to resolve the problem. Asking for help when you need it is an act of independence and strength, not a sign of weakness.

Can I choose who I speak to?

Human Psychology works hard to accommodate your preferences for a Psychologist.  You will generally have a choice of a male or female counsellor.  Telephone counselling is an option if you need to speak to someone urgently.

Think. Feel. Perform. Better.

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