Response to COVID-19

Human Psychology COVID-safe policy



Human Psychology is a designated health-care setting as specified under the Emergency Management (Healthcare Settings Workers Vaccination) (COVID-19) Direction 2021. SA Health have published a risk matrix for health-care settings as a result of the strong likelihood of the COVID-19 Delta strain entering South Australia.


Human Psychology’s goals in managing COVID in a reasonable manner based on this matrix are to:

  • to keep clients physically and psychologically safe and protect the work health and safety of staff, clients and service providers.
  • to reduce the risk of spread of COVID-19 to clients and staff and;
  • maintain reliable provision of psychological services and minimise potential of workers being furloughed and / or sites closed following possible exposure to COVID-19;


As of Monday November 29th, Human Psychology will only conduct face-to-face consults with clients who are fully vaccinated. Telehealth/phone counselling will be offered instead of face-to-face appointments for those who are unvaccinated. Clients aged under 12 and individuals with medical exemptions will still be seen face-to-face. Proof of your vaccination status or medical exemption will need to be shown to the Reception team.


Your health and wellbeing are paramount and the Human Psychology team are strongly committed to supporting you, especially now whilst you may be dealing with COVID-related anxiety and life stressors.


To ensure the safety of our clients and staff please ensure you follow our COVID-safe guidelines:

  • Masks will need to be worn at all times
  • QR code check-in and show the ‘green tick’ to Reception
  • Provide evidence of your vaccination certificate to Reception
  • Social distancing restrictions of > 1.5 meters
  • Minimise time in waiting rooms to under 15 minutes total
  • Consults will run for 55 minutes
  • Clients will be asked to please stay home and get tested for COVID-19 if they have symptoms
  • Clients will be asked to not attend a face-to-face appointment if they have been a close contact of a person with COVID.


Should you have any questions about our COVID-19 policies please call 1300 277 924 Human Psychology will respond to any updated SA Health advice or changes in government policy as they arise.


Please refer to the following sections below relevant to you.

Clients Accessing Under EAP


Clients can book face-to-face appointments from Monday November 29th if fully vaccinated and can provide evidence of COVID-19 vaccination status. Telehealth/phone appointments will be offered to those unvaccinated


Please call 1300 277 924 to make a booking or email

Clients Accessing under Mental Health Care Plan (MHCP)


Currently Human Psychology has a waitlist for new Medicare Mental Health Care Plan (MHCP) clients. Existing MHCP clients can access face-to-face consults after November 29th if fully vaccinated and can provide evidence of vaccination status. Telehealth/phone consults which are available under COVID-19 Medicare codes are available to those unvaccinated. Private health rebates are also available.


Please contact Reception on 1300 277 924 or e-mail to discuss your individual circumstances.

Training and Online Learning


This circuit breaker provides a window to provide people with support and development opportunities. This is a critical time to provide people with tool kits to maintain resilience, wellbeing and an optimistic mindset after what has been an uncertain and challenging year heading in to Christmas.


Please go to Future Thinc for information about a range of online learning courses and COVID-19 wellbeing / resilience / remote working elearning workshops.

Think. Feel. Perform. Better.