Information on Critical Incidents

24 Hours a 7 Days a Week - All DCP Locations 1300 277 924

The Critical Incident Support Service is available to DCP employees, immediate family members and volunteers.

What is a Critical Incident?

A critical incident is a sudden, extraordinary and unexpected event that poses an actual or perceived threat to an employee’s wellbeing that produces a strong emotional response that temporarily overwhelms the ability to cope.

Examples of critical incidents include:

  • Death, attempted suicide
  • Exposure to a gruesome situation (e.g. blood, injuries)
  • Significant threat to safety, e.g. assault, threat to harm, hostage taking
  • Significant death or serious injury of a colleague or loved one

Non-Critical Incidents

Emotional distress within the normal range of normal human experience is not a critical incident.  Please contact Human Psychology on 1300 277 924 for counselling if you are going through a personal crisis. 


If you are a family member are experiencing thoughts of self-harm and there is an immediate threat to safety, call and request suitable emergency assistance. (see Emergency Information below)


What happens when Critical Incident Support is requested?

When you call 1300 277 924 your call will be assigned to a Psychologist who will work with you to develop a Critical Incident Plan. The Psychologist will provide you with information and strategies to support your people. The plan may involve a Psychologist(s) attending the work site.

Please have readily available when making a Critical Incident Support call:

  • State that you are calling from DCP and immediate assistance is requested.
  • Give your name, location and contact number(s).
  • Give a summary of the incident, number of people involved and whether there is police/emergency services in attendance.

Critical Incident Support (after-hours)

After hours, your call will be answered and a message taken and a Psychologist will return your call typically within 20 minutes of being notified.


Emergency Information

If you or someone else needs urgent support, help is available: 

If you or a friend’s life is at immediate risk, call Triple 000 straight away

Lifeline – 13 11 14

Mental Health Triage Service – 13 14 65

Beyond Blue – 1300 224 636

Women’s Safety Services – 1800 800 098