University of Adelaide EAP

Employee Assistance Program (EAP)

Employee Assistance Program (EAP) is a confidential employer-funded support service available to the University of Adelaide staff, immediate family experiencing personal or work-related concerns. Human Psychology provides a confidential and effective counselling process that is solution-focused and practical. The service is aimed at enhancing wellbeing and mental health, and can be accessed face-to-face, by phone or skype. Asking for assistance is an act of independence and strength; this will empower you to make positive changes.

Counselling Services

EAP is provided for personal, emotional or work-related matters including:
• anxiety, depression and emotional health
• workplace conflict or disharmony
• coping with organisational change
• stress and burnout
• reactions to traumatic or distressing events
• grief and bereavement
• misuse of alcohol or other drugs
• interpersonal relationships
• marriage and family relationship difficulties
• basic financial issues.


EAP can also provide:
• cultural specific counselling for Aboriginal and Torres Strait Islander employees
• counselling support for Lesbian, Gay, Bisexual and Transgender (LBGTIQ) employees
• counselling support for specific cultural and linguistically diverse employees.

How can I access EAP?

Call 1300 277 924 and arrange a convenient time either face-to-face, by phone or Skype.

Adult teacher posing on blackboard.

What does it cost?

There is no cost to staff or immediate family members. You can access up to 3 one-hour sessions per calendar year. If longer-term counselling is required, the Clinician will discussion options with you including a referral and any costs to be incurred. Human Psychology will work hard to accommodate your preferences for a Clinician. Telephone counselling is always an option if you need to speak to someone urgently.

What about confidentiality?

Confidentiality is assured and maintained. Discussions with your Clinician remain strictly confidential. Like doctors, our Clinicians are bound by a professional code of ethics, preventing giving out personal information without your written consent. In some cases, it may be helpful for your Clinician to hold a discussion with a particular person in your workplace like your manager. This would only occur once your Clinician has discussed this and you agree this action is helpful to the situation. The Clinician would then require written authority from you, before speaking with that person.


Emergency Information

If you or someone else needs urgent support, help is available: 

If you or a friend’s life is at immediate risk, call Triple 000 straight away

13 11 14

Mental Health Triage Service
13 14 65

Beyond Blue
1300 224 636

Women’s Safety Services
1800 800 098